1
"It seems that almost all countries have tightened their inspection of documents, products, and classifications. Having the proper documentation has become much more critical."
— Betsy Vance, materials management manager, Skyline Exhibits

2
"The larger the shipment, the more complex things get because of VAT (value added tax), freight forwarding, etc. It will always take longer and cost more than you expect."
— Jay Burkette, vice president, ExpoDisplays

3
"Ensuring compliance with customs regulations and individual countries' restrictions is becoming more complicated. This is particularly true with medical-related devices."
— Fred Glore, principal, Premier Relocations International

4
"Uncertainty is the biggest problem. Most of the time, we don't really know if a shipment will get delayed due to local laws or some weird decision from a customs agent."
—Francisco Collazo Garcia, partner and COO, Sistemas de Expositions

5
"I never recommend international shipping. It is a misuse of time and money. Almost anything can be obtained overseas."
— Ivy Burnham, manager, international operations, Access TCA Inc.

6
"Understanding the requirements of any specific country regarding customs paperwork, materials, etc., requires experience, attention to detail, and a patient hand."
—Ben Murphy, sales director, The Iguana Group

7
"As I always say, if a customs officer makes an error, it's a mistake. But when you make an error, you've committed a criminal offense."
—Jeff Broom, manager, Europa Showfreight

8
"Maintaining inventory, tracking shipments, and communicating on a mobile device – all in real time – have vastly improved efficiency."
—Stephanie Chavez, marketing director, The Trade Group Inc.

9
"Delayed clearance through customs is the most common problem. This usually results from paperwork errors or your broker not having the correct information."
— Kelly Christy, president, TTS Logistics Inc.
10
"There's nothing like a local contact in the destination country to help get your shipment through customs in case of issues."
— Jan Groeneveld, director, international service, Derse Inc.